Shopping

Can I place an order on our website?

Unfortunately at this time, we do not accept or process any orders online. You can browse through our online catalog and call us for stock availability or visit our boutique in Gerona, Gerona, Tarlac.

Are all of the products shown on your online catalog available for purchase?

All items shown on our online catalog may be available for purchase at our boutique or can be pre-ordered. Please call us and inquire about stock availability or visit our boutique.

What type of payments do you accept?

We accept the following payments:

  • Cash
  • Western Union
  • Mlhuillier
  • Cebuana

***Contact us prior to sending any payments through Western Union, Mlhuillier, or Cebuana.

We also offer lay-a-away for your convenience. Please call our Boutique for more information at (905) 358-5829 or read our Layaway Policy.

Do you accept pre-orders?

Pre-order is available on products that are listed on our online catalog and Facebook Page. In addition, we also take pre-orders of any products we currently do not have in stock or carry. However, we do not guarantee that we will be able to obtain such items. Please read our Pre-order Policy to learn more.

What is your return policy?

We want you to be satisfied with your purchase from us. However, due to the nature of our business, we regret that we cannot accept any returns or exchanges on any purchases with us at this time. Please double check that you are happy with the merchandise prior to completing your purchase when shopping with us.

Are the name-brand products you sell authentic?

Every name-brand product we sell at House of Vanity Boutique is 100% authentic.

We do not use or sell fake, imitations, or any sort of look-a-like version of a high-end brand-name product.

You can rest assured that every designer label we bring into the store is 100% authentic even if original factory packaging is not available to provide along with the product.

We stand behind our products and their authenticity or we will refund your money (for unused and undamaged purchases).

Being known as a trusted supplier of high-end designer fashions and products at reasonable prices is one of our main core values. That value is a cornerstone of our reputation and will work hard to maintain that trust.

How can you afford to offer us these affordable prices?

In order for us to be cost effective due to shipping limitations and offer you the best price, we do not include factory packaging or boxes with the product. However, there will be times if room allows, we will include the boxes with the product. Please understand, additional packaging equals less space in the shipping box which means we will have to ship more boxes. In this case, we have to increase our prices to cover some of our shipping costs.

 

Order Tracking

I placed an order with one of your staff over the telephone. Can I change my order after it has been placed?

Yes and no. If your order has been processed and is on its way to you, unfortunately we can no longer change your order. If your order has been processed but has not been shipped, you can change your order. Please call us as soon as possible if you have any changes on your order at (045) 491-8118.

 

Security Issues

I'm hesitant to place an order on your website. Are you secured?

We do not accept any online orders at this time. House of Vanity Boutique is committed to protecting your name and personal information. We will never sell, rent, or otherwise use your private information with any other commercial or non-profit organizations without your explicit agreement. Learn more

Is your online payment process secured?

Since we do not accept any online orders or payments, you don’t have anything to worry about.

 

General Questions

Can I contact you by phone?

Absolutely! You can either reach us via mobile at (905) 358-5829 or via land line at (045) 491-8118. You can also come by and shop in our boutique.

What is your address?

Our address is:
Don Federico Bartolome St.
Stall 7, Gerona Public Market
Poblacion 1
Gerona, Tarlac 2302

Do you offer any discounts?

For House of Vanity Boutique discounts, visit our website often and follow us on Facebook to receive special offers.

What is a Layaway?

A layaway is a purchasing method that allows a customer (You) to put merchandise (Your purchases) on hold by placing a deposit on the item(s). Layaway allows you to make smaller payments on your purchase until the purchase price is paid in full, rather than paying for the item upfront. A layaway plan ensures that the chosen merchandise will be in stock and ready for pick-up when the final payment is made. This payment plan will allow you to stretch your budget at your convenience however you will ONLY be able to take your purchase home once the purchase price is paid in full. Read our Layaway Policy.

Why do you not include original factory packaging with your products? For example: shoe boxes.

In order for us to be cost effective due to shipping limitations and offer you the best price, we do not include factory packaging or boxes with the product. However, there will be times if room allows, we will include the boxes with the product. Please understand, additional packaging equals less space in the shipping box which means we will have to ship more boxes. In this case, we have to increase our prices to cover some of our shipping costs.